How is rooms to go quality

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Looking for local deals and discounts? Check out our furniture sales page and find store near you. Dining Room. But people with pets and little kids prefer using cheaper furniture that can take a beating. Ashley furniture and Rooms to go produces more of budget-friendly furniture.

Most of them are made of fabric material and are easy to clean and maintain. It is advisable also to read instructions on how to clean before progressing. Check if the fabric is machine washable before washing it.

Ashley and Rooms To Go offers a one year warranty. But this does not cover damages caused by chemicals on the part of the retailer or buyer. However, Ashley and Rooms To Go do not make refunds on money spent. You cannot return whatever you buy and ask for your money to be refunded. But brands have done well in the area of furniture making. Ashley and Rooms To Go furniture are great brands.

They make the furniture suitable for budget-conscious buyers. Ashley furniture, over the years, has been proven to be superior to Rooms To Go. The sales person, Anthony, was fantastic, extremely knowledgeable, and assured us that the bed was an expensive, but wise investment. Anthony was extremely nice and obviously does his job very well. However, the series of events that followed were an extreme disappointment to us for such a large investment from such a large company. In summary, the following occurred: 1.

I took the entire day off from work and the bed did not show up by 3pm. We called and they said the driver is making "eratic drop-offs" and someone would get back with us. They got back with us twice, each time promising we would be the "next stop".

They called us at 6pm to ask how our delivery went At 8pm we called and it was after hours and got a recording. We texted our sales rep, who was kind enough to get in touch with the store manager, Moses, who said the bed would not be delivered for days because the driver mistakingly took our bed back to the distribution center.

Received a call that our mattress delivery would not occur between our specified and guaranteed time frame and that there were no notes indicating we even had a specified time frame. We had to settle for a different 4 hour block of time. I called the store manager, Moses, again to inquire why we were once again not receiving their 'guaranteed' service. Last week and this week, Moses told us that this was a problem "out of their hands" and it was a warehouse mistake both times.

The warehouse manager, however, claims it's the loader who is the problem. It's laughable at this point and I'm the fool for not cancelling my order a week ago - which I actually did do, but then received a last call promising the moon and stars. I should have stuck to my cancellation. I fully regret giving this company my time, energy and lost wages I have zero confidence that I will have a bed to sleep on tomorrow. The delivery service failed to bring the items to us and, at first, blames the driver, and then a week later blames the loader for the mistake.

Meanwhile, for such a large investment, my husband and I are sleeping on a matress on the floor because we sold a portion of our old bed for our 9th straight day. This exprenience has been extremely dissapointing and we will never do business at Rooms To Go again. I would strongly discourage others from doing the same. Sketch ass place filled with sketch ass employees; yah I'm talking about you Rodrigo! Don't recommend this store to anyone shopping for furniture at all unless you wanna purchase it at full price at the store.

Most of the items as advertise in magazine is not what they mean. Can't even enjoy looking at furniture without an employee 5 fucking feet up my ass asking about you need help sir about finding anything? After finally allowing an employee to help me he talked me into running my credit to see if I'm eligible. Which was fine at the time, But not knowing I was gonna get a credit card on my line of credit that I didn't want in the mail 2 weeks later.. Such a nightmare!

And was saying I was threatening him. Okay man! Furthermore, don't recommend this store to anyone looking to buy furniture on their fabulous credit line with their fantastic employees! In less than a year, we began to notice the stitching coming apart from the chase cushion.

We called Rooms to Go and filed a complaint. They sent out the wrong piece a top cushion and took another two months to actually replace the defective chase. Six months later, the same thing began to happen again with the chase part of the sectional! This time we called and got the runaround. We are extremely disappointed in Rooms to Go for selling us poor quality furniture. Looking at these reviews, I see that many others are struggling with the same issue.

Shame on Rooms to Go for selling people poor quality products! I should have done better research before committing to buy there. Lesson learned. Shopping with my 5 year old and while in the children's department a gathering of staff were chatting and carrying on. I don't have a problem with this. Situational awareness, folks. When I let a couple members of the staff near the front door know they said they make sure. It 'goes up the ladder'.

Sincerity was scarce to nonexistent. Shortly afterwards we were treated to a disconnected call on the loud speaker followed by a full minute of the busy signal before someone decided to handle the issue and just hang the dang phone up. Save yourself a trip and avoid this place like the plague. You can do way better, I promise. This place is awful!!!! They tried to drop our furniture off early and of course we weren't here yet so they left and wouldn't bring our furniture and also won't give us a refund!!!

Pretty good furniture with lots to offer. They also carry some very modern style furniture for folks who are not into traditional style furniture. The sales person who greeted us and welcomed us as first timers was very nice. We found a few things we liked but did not make a purchase. Living Spaces took the fun out of our furniture shopping day. The Acceptance now! Rep at rooms to go was by herself explaining the documents I was signing one being the benefits plus!

She also added the optional liability waiver, key word optional. When I asked about the taxes you pay at the before the 90 days she stated its a certain amount of taxes and when asked how much that amount was she stated she did not know and came back with the office manager, another rep and herself.

As we asked the manager about the taxes and benefits plus! So the manager Ricky removed the benefits plus! I thought it was kind of weird since I have renters insurnace so in the parking lot I read the document it says optional liability waiver and it is not required. I went to speak to the manager about this, but he had gone to lunch and the rep that was in also said it was required and then she read the document and stopped mid sentence, when she realized it wasn't.

The manager arrived and I told him the issue and I also started recording our conversation with my iPhone which is within my right to do so since he had already lied to me once and of course its legal.

He kept stating it was required, I mentioned the document and he stated it isn't required for the state of Texas, but it is required for us. I asked him who is "us" since clealry Acceptance now! I asked him if it is required by acceptance now! I just wanted to know where it states it's required, I don't want to pay for something if I don't have to. He got mad that I was asking about the documentation and he read proceeded to read the optional liability waiver and he stopped mid sentence as if it's his first time reading this document and as if he realized I was right.

He then changed his answer to it is required unless you have homeowners insurance, so now there were conditions, I have liability insurance which protects your belongings, but beyond the point, the document was optional as stated in the title and document itself.

The manager Ricky just kept mentioning about canceling the contract though and when asked why, he said if I'm this much of a problem now, I can't imagine when you can't make your payment.

First off why does he assume I can't make my payment and two I am a problem for asking about what I'm paying for and asking for documentation? The other rep then stated to comment about the recording about 10 mins into the recording she asks if I'm recording and I told yes I am because I don't trust what the manager says since he's lied once and she said she didn't want to be recorded and wanted me delete it now and I told it's my right she then proceeded to call the police and stated the police will make me delete, since it's illegal.

The manager just said he wanted to give me a refund, and after all that I was willing to accept it. I checked my bank account it was in one payment and I told them I wouldn't accept the refund unless it was in one payment as it was charged The store manager of rooms to go finally come and I'm not sure if at night he's a doorman for a bar, but this is a furniture store not a bar. He came and didn't even ask what's going on, he came shouting almost why are you causing trouble in my store, my mother and I tried to explain what's going on and he stated I don't want to hear.

He then tried to tell us this a furniture store and we have to be professional as he was shouting, pointing and now trying to see what happen in the first place. The rooms to go manager then tells us to get our refund and leave, I just wanted my full refund not partial. I don't understand why I'm being banned from the store for something I did not cause and just for questioning something I'm paying for.

The police finally arrive speak with the manager of Acceptance Now! So as the manager of acceptance now! But we took a chance and had a 5 star experience. I was wanting a comfy power recliner that would be easy to recline due to occasional backaches.

We were greeted by Michael Moran who was very knowledgeable about the furniture inventory. I told him what I was looking for in a chair and he knew what chairs would best fit my needs.

The price was great and came in different colors. Michael told us we would have delivery in 2 days. He was correct. And the chair is very comfortable and it's great for this lady's occasional backaches. And that's not spiteful or an unfair statement. I hope that people read this and turn away from rooms to go so I can save someone else from the trouble they've caused me.

They are dishonest and will ruin your credit. First I went to rooms to go with my boyfriend. We have been shopping around for new living room furniture. We saw one we may be interested in and a man named Rodrigo helped us. Well Rodrigo is an un honest and very un professional man.

If you do decide to go there at least don't use him as your rep. So I we showed Rodrigo the couch we liked and then he said okay and brought us over to the computer so we can check to see what we were eligible for We also knew at this point that running your credit dings your credit. Well about a week letter my boyfriend gets a credit card in the mail from Rooms to Go Rodrigo wasn't just checking our eligibility So thinking this had to been some kind of mistake I text Rodrigo letting him know we got a card and stating I was aware we were checking if we were eligible and what we were eligible for but never once agreed to officially opening a line of credit.

Well Rodrigo was very rude in his response saying that he's worked there for 5 years and never had anyone surprised by this so I stated that if this is isn't taken care of I will contact head quarters. I wasn't being ugly. I was simply telling him my plan of action. He then responded by saying I didn't gave you my number to sell furniture not for you to threaten me and if you have an issue call my managers that are with me right now. I was honestly appalled by his extreme lack of professionalism and defensiveness.

So I the emailed head quarters stating my issue and asking them if they can somehow cancel it so it doesn't affect my credit. All they did was say sorry Then the manager of the store called me she was very sweet apologizing on behalf of Rodrigo and saying that she's sorry that the verbiage he used was wrong. That he should of said running your credit instead of checking eligibility. I said no no no, that's not the issue at all. Once again, we knew he was running our credit under the impression it was to check eligibility.

The problem is that he opened a credit line with out our permission. I then informed her that only my boyfriend received a card and I didn't so did that mean I didn't have an open line of credit?? She then said oh he didn't give you a pamphlet And had my boyfriend not got a card I wouldn't have even known anything I also have an unwanted line of credit!!!!!

Literally couldn't believe it. For example- if you go to buy a house or car and check to see what kind of loans your eligible for they aren't just going to send you that loan just because you checked So after correcting what the issue was she apologized again and said there's nothing they can do about it. I then emailed head quarters again to confirm that they have my complaint correct. And explained it wasn't a verbiage issue it's actually a legal issue.

Once again. Just said sorry and brushed it off. Other than Rodrigo, everyone I spoke to was very nice and I don't put any blame on the other people I talked to. I'm not sure if this even got to the top people to be handled correctly or not. Messing with people's credit should not be taken lightly and I was not impressed by how this was handled.

It can honestly mess with someone's life. At the end of the day this company isn't worth a dime or second of your time. Don't go there to look for furniture because if your shopping around and you want to check what your eligible for they're gonna go ahead and just open a whole lone of credit on your name and make a joke of it when you say something.

This company is not honest and is very poorly ran if this was true protocol. Sounds to me like Rodrigo needed to hit his bonus so he fucks with other people's credit to do so. Try to stay away from this place. Ordered a sectional, they discontinued it and I was never notified. No single call. So here I am waiting 2 months for a couch that never got here. Had to personally go to the store to get my money refunded. Did I mention they sold the floor models for half off.

People are such big babies. Returning any item especially large ones like furniture always takes a couple of weeks or even possibly over a month depending on the manufacturer.

Rooms to go doesn't make the furniture you geese. You can tell most of the complainers are middle aged white women with crappy highlighted pixie hair who only come on yelp to complain. Robin Taylor was my sales associate. I can't say enough good things about her! Smiled from the time I walked in until the time I walked out.

I felt like I knew her my entire life. It was refreshing since I'm usually treated like strange because of my tattoos. She didn't judge me at all. It's been hard trying to find the type of couches I want. No way! She immediately took me to 3 styles I loved. Within minutes I purchased my first brand new couch. Very happy! The delivery guys were absolutely hilarious and friendly! We talked about south by south west and music while they assembled my furniture.

All in all, definitely a 5 Star service! I must say that I wasn't looking forward to buying new furniture but the ole three way sectional starting cracking.. Delivery was on time and without any issues.. Worst shopping experience ever!!! Buyer beware, run away from this place unless you enjoy being pressured and humiliated!!!

It is nice to see furniture in person versus just online. Additionally, you can schedule exact delivery dates and assembly was included. Kencade in the kids section was a stellar representative, he put me at ease, answered all my questions, never pressured me and really wanted me to pick what was best for my family.

A return with him and Rocky was guilt free and even pleasant. I'll be back to shop and I hope Kencade is there to help again. Went in looking to buy a new living room set. Talked to one gentleman as I walked through the door. He was very polite and courteous.

I told him about an online order gone bad so he sent me to a manager in the back. Went to where directed and waited for a minute while the manager talked with a young lady. That lady came out and asked if she could help. Told her my online order gone bad story and said let me speak to the manager. He mumbled something to her and so she came back. Told me to look around and if I find something they can put me through to contact someone with the online orders and walked away.

We walked the store for 30 mins with no one else asking if we had questions or needed any help. The manager even saw us walking around as he stood in the back by the office door and didn't even speak with us. Customer service was crappy except for the original man I spoke to. Took my business to Ashley Furniture! We came here the other day and the store is very nice with a big selection.

The staff here was welcoming and friendly. They let you shop while checking on your periodically. Although we didn't make our purchase here I was still pleased with the customer service we received. The location of the store is pretty good and easy access from I The parking is big enough to park everyone who shops here.

We were initially deterred from purchasing anything due to an overly aggressive salesman. He was pushy, gave inaccurate information, and failed to address our concerns. We were heading out the door until we tried another sales woman, Sandra. Sandra saved this experience for us!

She was attentive but never pushy. She answered all of our questions, was friendly, and exactly what we're looking for when considering such a big purchase. She listened to what we were looking for and gave us multiple options to meet our needs. We ended up purchasing a 5-piece bedroom set and a new mattress.

From the reviews we were nervous about the delivery. Sandra completed our sale and told us our furniture would be delivered in less than a week! Our delivery window was 11 am to 3 pm. The delivery company arrived at am and was out and done within 30 minutes. Everything was in perfect shape, nothing was damaged in our home during the process, and we are more than satisfied! The only reason this is four stars and not five is because of the annoying salesman we encountered at the store.

If there's a need for new furniture in the future we would definitely return as long as Sandra is still there! We took our time, viewing several different locations before settling on a set from this RTG.

If given a choice in the future, I'd avoid him. We liked him at first. But as it turned out, several things about the order got screwed up. To be fair, I decided to purchase a small table part way through the visit, in addition to what my roommate was buying. It should have been a separate order. Rodrigo ended up putting my order under my roommates order, so I never got the receipt, or any info about it it all got sent to his email, which I didn't know til much later. So I tried to call to change it to a pick up If I had known that I probably would have just left it as delivery.

But when I went to call, I couldn't do anything at first anyway bc I had no order or I go on my order Meanwhile, the couches. We were told they'd be delivered the following Wednesday. That would have been the 6th. So I waited all day, not receiving a call the night before like they'd said we would, but we figured at this point that was just them screwing something else up.

I finally called about 3pm, bc I needed to go do stuff. That's when I found out the delivery wasn't til the 13th, the following week.

This info was nowhere on any paperwork. So then I go to pick up the table on the 8th. As I mentioned, everything is under my roommates name. I almost couldn't pick it up, because when I showed my ID The guy luckily was able to call Rodrigo back to the pick up area, and he confirmed they could release it to me.

Overall, just not the best experience. Went in to take a look around and was greeted by a nice man named Keith. He was super knowledgeable and friendly. I hate pushy sales people and everyone here was super chill and while helpful, still really laid back.

They also have a ton of stuff that I couldn't find online so don't hesitate to drop in and check out their show room-you could be surprised at what you might find! I'm very happy with the overall experience and even though this whole process could have been done in one afternoon I have to price check and think on large purchases before committing , Keith was super patient and didn't say a thing about me coming in 3 different times. Highly recommend the store and Keith as a sales associate.

Failed to deliver the full order and refuse to pick up the pieces left. You can thank your manager Chris for that!! I very much enjoyed my visit at Rooms To Go today! Everyone was very friendly and the gentleman that helped us was very happy and he helped a lot.

I'm extremely happy with today's visit and really am wanting too come back. We moved to Texas and bought a house we need to furnish quickly! We went to rooms to go Soooo it could be months before we would get it, so we left empty handed. We went somewhere else and got what we needed from living spaces delivered within days.

That was in July. We decided to give rooms to go another shot because we have unexpected guest showing up in a week and we needed our guest bedroom furnished, we also needed those extra things like rugs and wall decor.

Soooo today I expected left early from work those items to be delivered as promised. Just in time for my guest who are going to be here tomorrow! No bedroom set? They did drop off the night stands We wanted to cancel the order because I was choosing from what they could send Nothing too bad too sad I have an empty room and rooms to go has their money!!! So dissatisfying soooo disappointing! Sort by: Oldest.

Newest Oldest. Just have no experience with that company, but can't you find some reviews for them on line? Like Save. Related Discussions best materials to use for stairs going up from an entryway into a living room.

Build people-friendly stairs and then use a tight weave carpet runner with the understanding you will be changing it out periodically. Your dogs will stay in shape and people should also find it beneficial. I have been looking at many photos I've lived in a small town for the last 14 years. Most people I know are parents of my kids friends that they play ball with.

Making friends as an adult is hard. I'm still thinking about making your kitchen happier. I know you don't want to put a lot of money in it since you are going to remodel the whole thing anyway, but a bucket of paint is pretty inexpensive.

Wait for there to be a paint sale or rebate Lowe's does that a lot. You could also watch for mistints that the store marks down to see if they might have a nice color or one you can re-tint to suit you.

My thought would be a really soft turquoise. It would give it color, but you don't want too much with the dark cabinets. Also if its light, it won't be any trouble to cover up later when you paint again. What color is your counter top? I think that's going to be an awesome couch for your space - very unique. I think anything with blue or green tones is going to take away the punch of the dark green bottom section. I would choose something either a pale shade of the golden yellow or just stick with cream.

You could choose something with texture, but I think ANY pattern or multiple colors would compete with all the busy going on there already.